Hardware Support Offsite Return Services offer high-quality return-to-HP service levels with remote telephone support and off-site repair for eligible products at an HP designated repair centre. The service includes off-site repair or replacement, materials and parts, labour and the cost of the return shipment.
HP offers multiple service levels with different shipment options to the HP designated repair centre, as detailed below.
Some service levels are also available with optional service features such as accidental damage protection or defective media retention.
3 year(s)
Pick-up&return
9x5
HP 210 / HP x210 / HP 240 / HP 242 / HP 245 Series 1/1/0 Warranty HP 215 Series 1/1/0 Warranty HP 248 / HP340 / HP346 / HP348 / HP350 Series 1/1/0 Warranty HP 250 Series 1/1/0 Warranty HP 345 / HP 355 Series 1/1/0 Warranty
Business
Pickup and return
Offsite
In warranty
Standard workdays - 9 hours
3 years
Repaired within 3-7 business days
Depot repair
Excludes external monitor
Electronic
36 month(s)
S
Courier pick up and return
