Terms & Conditions
Making a Purchase
Making a purchase could not be easier. Just browse our store, add the items you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order, such as payment method (i.e. via PayPal, Visa, Master Card, etc.) When you have made payment and your order has been processed, you will be sent an order acknowledgement via email. Please note that for orders below £100 a fulfilment fee will apply.
Every effort has been made to ensure the accuracy of all information contained within our shopping site. Soft-Works shall not be liable for any changes resulting in wrong product description, tax code and/or price. The information shown (specifications, prices, taxes) should be considered as an indication and can be changed at any moment and without any prior notice.
Delivery Schedule & Back Orders
Once your order has been placed, your order will be processed and delivered to you within 1-2 business days. Next Business Day possible for orders placed before 4pm and subject to goods being in stock at the time of processing your order. We advise selecting the ‘In stock at suppliers’ check box when searching for items you wish to purchase or 'Real time stock check' within item details. If goods are out of stock after placing your order, these items will remain on back order until received into the warehouse where they will then be processed for delivery.
Tax Charges
All orders made in the UK are subject to standard VAT.
Guarantee
New items come with various 1-5 year's manufacturer guarantee, depending on the type of product. We suggest you check item information details for exact length of guarantee for your chosen product(s).
Contacting Us
If you need to reach us, please email: sales@soft-works.co.uk or alternatively, you can call us on t: 01392 640020 (normal office hours).
Privacy Policy
We will not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart and to store delivery addresses. What is a cookie? A cookie is a piece of data stored by a website within your web browser, and then subsequently sent back to the same website by the browser. Cookies were designed to be a reliable way for websites to remember things that a browser had done there in the past, which can include having clicked particular buttons, logging in, or having read pages on that site previously. How can I remove cookies? You can remove cookies within your browser by clicking on "settings" or "options" and selecting "clear all browsing data" or "clear browser history". Make sure "delete" cookies is selected. Please note this procedure will vary depending on your browser type. How can I use your website without cookies? You can disable cookies for your browser. This option is usually found in the "settings" section under "Privacy". Please note that this may disable certain features on our website making your shopping experience less enjoyable.
Returns Policy
When you first receive your new goods, please ensure you follow any registration process that the manufacturer requires. If your product is faulty under warranty then please contact us via email: returns@soft-works.co.uk stating the fault. Alternatively, contact the manufacturer directly as in most cases the producer (or manufacturer) will take the goods back directly for repair within the guarantee period.
DOA (Dead on Arrival)
You need to ensure you tell us if you think there are any missing, faulty, or damaged goods in your delivery. We request that you tell us within 48 hours of receipt.
Cancellation
If you wish to cancel your order, please contact us immediately. If goods have been dispatched then please follow the refunds procedure below.
Refunds
Any items incorrectly supplied will be replaced or refunded upon customer request. All items correctly supplied but returned because of customer non-satisfaction / cancellation will incur a 10% (order value) restocking fee. Unwanted Goods must be returned in original packaging with the vendor’s seal intact, otherwise the product will be void for return. Please note that ALL return requests MUST be logged within 5 working days from date of invoice, otherwise goods can not be returned into stock.
